WITNESS SYSTEMS
Central partners Witness to provide workforce optimisation and recording solutions. Witness Systems is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. |
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The company's unified Impact 360T platform for workforce optimization (WFO) operates across TDM, IP and mixed telephony environments. From the contact centre to remote, branch and back-office operations, Impact 360 captures, analyzes and enables users to share and act on cross-functional information across the enterprise to improve service, sales and the customer experience. |
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Across industries and around the globe, the Impact 360 workforce optimization solutions help organizations create and sustain a customer-focused culture that stands behind its service, builds brand, and drives customer loyalty and retention.
