IP TELEPHONY IN ACTION
There are several ways to deploy IP Telephony either as a completely new system, an enhancement or through a phased approach. Central are able to assist organisations to implement IP through their choice of deployment. Irrespective of the the choice of deployment all organisations will gain business benefits and features that are associated with IP, including: -
- Integrated Telephone Directory. Users can click the number they want to connect on screen.
- Easy call forwarding to other users and sites
- Unified Communication. E-mails, voicemails and faxes are all integrated into one inbox, and voice messages can be converted to text and emails, and vice versa.
- Single point of managements, control of provisioning new users and moving existing workers. When users login, the correct extension is allocated to that desk. (which can even be at a remote desk)
- Self Management of services. For example users can quickly initiate their own desktop video conference calls at workstations equipped with a camera and headset, or set up other user voice conference calls with any group.
- Interactive Voice Response. Voice commands are used to retrieve information from applications such as calendars and customer databases.
- Resilience. Communication traffic can easily be routed to other locations.
