THE AVAYA APPROACH
Avaya Communications Services are the essential building blocks for unleashing the power of communications to enterprise wide applications.
These advanced communication capabilities are abstracted from the underlying Avaya MultiVantage resources and exposed as self-contained, self-describing web services, "Com-Services." They can then be addressed and accessed as discrete communication services that can be requested not only by MultiVantage applications but by a large assortment of business applications to achieve communication-enabled results. These services can also be combined and orchestrated to create new composite services. These "Com-Services" can be integrated within a portal, within a business workflow, and within a business application.
The Avaya adoption of the Service-Oriented Architecture methodology for defining and accessing base communications services enables its communications capabilities to be utilized by other enterprise applications following the SOA methodology. Communications services which have historically been isolated within Avaya traditional communications applications, are now being uncovered to extend their usefulness. Within SOA methodology, these services are now discoverable, provide coarse-grained business-level interfaces that have a network address, as they are now part of an integrated IP-IT convergence solution, can be remotely executable from a network client, and are loosely coupled with their original service context for use.
