UNIFIED COMMUNICATIONS
Unified Communications - Simplifying the Customer Experience. Unified Communications is the convergence of all business communication applications, across a range of interfaces including PC, Telephone, Web or Mobile. |
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Users can access and respond to any communication message, (voicemail, text and e-mail) and react to real-time communication (phone calls, instant messaging, video conferencing etc) from one interface. Users are able to seamless switch between communication applications whilst a communication application is in progress. For example a user can switch from a mobile phone to desk phone or click to call the sender of an e-mail. Unified Communication works irrespective of device or location whilst providing access to the same directories and application of each application.
Simplified Interaction through Unified Communication
Unified Communication provides simplified interaction between agent and customer - users of unified communication can manage all their voice and messaging applications from one interface and customers can contact individuals through single number access.
Unified Communications provides an increase in accessibility to contacts without the complexity of numerous contact numbers and addresses. Business Communication applications on disparate system can now be presented in one interface with one address book allowing a user to seamless switch.
Business Benefits of Unified Communication
- Simplified interactions for customers through single number access to people and resources.
- Increased accessibility of associates using features such as find-me/follow-me or simultaneous ringing of desk and mobile phones.
- Greater responsiveness with real-time and non real-time communications.
- Increased effectiveness and efficiency from expanded communications capabilities.
- Enhanced work flow resulting from the frequency (volume) and intensity (quality, richness) of communications.
- Streamlined decision making capabilities through improved collaboration and information access.
- Higher value networking from increased ability and propensity to collaborate.
- Lower collaboration and mobile access expenses.
- Decreased opportunity cost of missed communications.
