A CAPITAL MOVE FOR CENTRAL TELECOM
Telecommunications specialists Central Telecom have strengthened their position as market leaders with the official opening of a new office in the City of London.
The company's arrival in the Capital reinforces its position as one of the UK's foremost independent suppliers of integrated communications systems and places it in the heart of the Square Mile.
The new base, on Cannon Street in the City, will complement the company's other satellite offices in Burton-on-Trent, Manchester and Guildford and will enable it to provide an enhanced level of service to the rapidly converging financial services sector, which has seen the consolidation of the traditionally independent businesses of retail banking and brokerage, institutional finance and insurance.
The new office will offer a full range of installations, from the straightforward PBX requirements of SMEs, to the more complex solutions required by blue-chip and public sector organisations, incorporating converged solutions, contact centres, virtual private networks, CTI solutions and IP Technologies.
The company has recently worked with stockbrokers, Collins Stewart, installing a complete Definity-based communications system to run along side their existing technology.
Andrew McDougall, Managing Director of Central Telecom, explained the reasons behind the launch of the new London office:
"Central Telecom has a vast amount of expertise in creating complete communications solutions for financial service institutions and enabling the sector to take advantage of new market opportunities.
"Our 170 strong team specializes in creating complete customised solutions which address the key issues affecting the financial services sector. This includes the integration of multiple lines of business across multiple channels, reducing the cost and processing times of financial transactions, together the synchronization and co-ordination of all customer touch points including the Web, call centre, field relationship managers, branches and resellers.
"We meet these needs by providing a range of reliable, scaleable and secure networking infrastructure solutions, which enable the virtual enterprise, together with Virtual Private Networks (VPN) which allow employees, customers, suppliers and business partners secure, controlled access over private and public networks (including the Internet), contact centres that accept all contact media (voice, Internet, video, email, fax), plus workflow and process automation which reduce transaction costs and increase customer intimacy.
"Our new City office makes us ideally placed to bring the latest in emerging technologies to the financial services sector, as well as providing a comprehensive range of voice and data products to our standard customer base, which ranges from SMEs to blue-chip companies and public sector organisations.
Over the past 17 years Central Telecom has established an impressive track record in the implementation of bespoke telecommunications systems across a diverse range of market sectors. It is recognised as one of the market leaders in the fields of converged solutions and CRM and also offers a range of e-business, VOIP (Voice over IP) and mobile solutions, together with voice mail, cordless technology, network services and data communications products.
