CONTACT CENTRE SOLUTIONS
Central Telecom is a leading force in the design, installation and support of UK and European contact centre solutions. We have gained the highest accreditations from Avaya, Microsoft, Mitel, Nortel and Siemens and can provide solutions that address the unique needs of business across all vertical markets.
Contact Centre Solutions and applications have transformed the way that business communicates with their customers and new technical developments and approaches such as SIP, SOA and unified communication show that this transformation has someway to go.
At Central we ensure that we understand your organisations culture, objectives and customers before we consider the most appropriate solution; and by integrating communication channels and removing disparate system we can ensure that your contact centre becomes more efficient and cost effective.
Central's experience in delivering contact centre solutions to many leading organisations is testimony to the level of expertise and quality of solution that we can provide to you. Central's portfolio of Call and Contact Centre Solutions include:-
- Multimedia Contact Centres
- Unified Communications
- Call Management Solutions
- Customer Interaction / Self Service Solution
- Quality and Monitoring Solutions
- Predictive Dialling Solutions
At Central we believe that Contact Centres are about improving operational efficiency, reducing operational costs and addressing customer demands. We can assist in the consultancy, design, installation and maintenance of your Contact Centre. Through our consultancy approach Central can help your business to: -
- Increase performance of existing solutions
- Add additional service to your call centre
- Update your Call Centre Technology
- Provide a effective customer service solution
