MITEL 6115 INTERACTIVE CONTACT CENTRE
Dynamic changes in queue volumes can directly impact a contact center’s ability to deliver on service levels. If one queue has callers waiting while another is sitting idle, neither the customer's nor the center’s interests are served. As a contact center manager, you need tools to change agent and queue states instantly so you can respond to changing contact volumes immediately.
The Mitel® 6115 Interactive Contact Center offering integrates with Mitel 6110 Contact Center Management to provide supervisors with browser-based tools that provide advanced capabilities to:
- Support an immediate response to changing call volumes
- Ensure contact center resources are most effectively deployed at any and all times
- Respond to and control situations involving individual agents and / or agent groups
