CONTACT CENTRE - MANAGEMENT INFORMATION SYSTEM
CC MIS is the command center for your Centrex ACD Call Center. The CC MIS enables the manager to view agent and queue statistics in real-time, print a wide variety of standard and customizable reports, execute changes to ACD parameters and much more. Add wallboards from Nortel’s complete line and supervisors can keep from 25 to 30,000 agents informed of their performance.
Key Features:
- Increased capacity from 256 to 2000 supervisors; from 32 to 64 partitions.
- Improved security: Security banner displayed on connection or login, Firewall and Anti-virus support.
- Supervisor enhancements including the ability to email reports directly from the server and to define thresholds per walkaway code.
- Lower cost of ownership: CCMIS 6.0 server software will be available on industry standard Intel hardware running Red Hat Linux version 3.0 only. Customers can choose their preferred hardware platform
- Switch Connectivity via IP: Opportunity to eliminate recurring costs of X.25 circuits
