CONTACT CENTRE 6.0
The Contact Centre 6.0 is an integral component of te NOrtel Application Centre (NAC). The NAC delivers a comprehensive, open application susite that semalessly integrates customers contact, self service, unified messaging and multimedia collaboration into a single, common platform. This enables enterprises to engage with their customers in new ways and harness the forces at work in the contact centre environment.
With Contact Centre 6.0 you will be able to deliver: -
Better customer service though optimal allocation of agent resources and instant automated and multimedia contact options
Increased functionality and responsiveness through using virtual agents, outbound calling and use of technologies like IP and SIP
Differentiation of customers with the latest functionality, such as web integration and natural-language speech recognition
Reduced costs through improved productivity and lower overheads, plus simplified licensing
Better reporting of customers and agent activity, enhancing overall business control and visibility
