EXPERT ANYWHERE
By teaming contact center agents with the expertise of knowledge workers anywhere in your Enterprise, Nortel's Expert Anywhere Contact solution can help you deliver an improved customer experience - not just by providing faster response times, but by providing the right response from the right person the very first time.
”Expert Anywhere” is powered by the Nortel Application Centre, a SIP-based integrated suiteof multimedia applications and communication tools designed to seamlessly enable a higher level of real-time collaboration and interaction between your contact center agents and the knowledge workers in your Enterprise - anywhere they happen to be.
The Expert Anywhere solution includes Nortel's SIP-based Contact Center 6.0, Multimedia Communication Server 5100, Nortel IP Phones and clients and secure VPN gateways.
