NORTEL CONTACT CENTRE SOLUTIONS
Nortel's Contact Center portfolio of products provide the means for customers or clients to do business with you consistently and seamlessly – on their terms - anywhere, anyway, and anytime.
Nortel’s Contact Center portfolio enable enterprises to engage with their customers in new ways that set them apart from the competition. By providing blended multimedia capability and outbound calling campaigns that utilize existing TDM investments or powerful converged IP infrastructures, businesses have the advantage of choosing their optimum deployment approach. What really sets Nortel contact center solutions apart are their scalability and flexibility, a powerful virtual contact center with agents and supervisors located anywhere a secure IP connection can be made.
Contact Centre 6 0
Contact Centre 6.0 is an integrated suite of contact centre solutions that directly targets your business issues and unleashes business opportunitie; features include:-
- Multimedia Communication utlising SIP
- Outbound calling functionality
- Self Service
- IP & TDM integration
- Virtual Contact Centre with Expert Anywhere
Call Centre Management Information System (CC MIS)
CC MIS enables the Call Centre manager to view agent and queue statistics in real time, generate a wide variety of standard and customizable reports, and execute changes to ACD parameters.
Contact Center - Express
Contact Center
Express is an entry level ACD starter product, delivering simplified skill-based routing with sophisticated management reporting wrapped in an easy to use User Interface.
Contact Center - Manager
The Contact Center - Manager is a suite of products designed to increase the efficiency and quality of contact centers. The portfolio offers skills-based routing ensuring that customers speak to the most qualified agent in the shortest amount of time.
Contact Center - Multimedia
Contact Center - Multimedia empowers businesses with the capability to enhance customer interactions through a management solution that routes, tracks, and reports on electronic inquiries from the enterprise's website.
