CENTRAL AND MICROSOFT CRM
As Microsoft Gold Certified Solutions Partners and Avaya Platinum Partners, Central's expertise extends to a wide range of CRM solutions which include Microsoft Dynamics CRM and Avaya Interaction Centre and the integration of Siebel and IP Telephony. Additionally, we can migrate databases from contact management systems such as ACT and Goldmine integrating our CRM solutions with a wide range of back-office applications.
Central Telecom was the first UK Microsoft Dynamics CRM partner to implement Microsoft Dynamics CRM into their own business integrating it with Great Plains and understanding all the implications this can have on your business. They are also the first Microsoft Dynamics CRM partner to deploy a Wireless CRM solution. Their wide ranging capabilities include:
- Professional Services
- Database Migration (Siebel, Goldmine, ACT)
- Integration Services (Microsoft Great Plains, .net/biztalk)
- Multimedia integration
- Fixed Price Deployment
- Business Analysis
- Requirements Definition
- Solutions Design
- Data Migration
- Software Development; customize, connect, extend embed
- Telephony and multi-channel integration
- Implementation
- Project Management
- Training
- On-going support and maintenance
Building on their expertise and success in the telephony and contact centre market place the company has also been able to develop some unique applications which could have immediate impact on your business. These include:
- Shared diary functionality (Exchange)
- Telesales Centre
- Wireless CRM Sales & Service
- C-Remote
- Softphone screen-pop and Dial-out
- Call Log
- Alarm Client
- Look-ups (list of field names)
- TPS
- List Builders
- CT Search
Fixed Price Microsoft CRM
Central Telecom guarantees to deliver Microsoft CRM for any organisation as a fixed price implementation.
CTI Enabled Microsoft
Working closely with its telephony Business Partners such as Avaya and Nortel, Central can implement a fully integrated multi-channel version of Microsoft CRM, offering fully integrated telephony functions.
Free Consultancy
Central Telecom is currently offering customers up to five days free consultancy to support the implementation and configuration of the Microsoft CRM product. This offer will enable customers to make a valued judgment as to the benefit and suitability of the Microsoft CRM product for their organisation.
