WHY CENTRAL CRM
At Central Telecom, we work closely with clients to define their (CRM) Customer Relationship Management and (CTI) Computer Telephony Integration and strategies. We then customise, build and implement effective solutions that address key business and technology issues, delivering real business benefits.
The services we offer cover both strategic and operational issues enabling characterised to seize new opportunities, exploiting the advantages of an integrated communications strategy which supports all client-facing activities including sales and service delivery. Working in partnership with our clients and technology partners, like Avaya, Nortel and Microsoft, we ensure that we build and deliver 'best of breed' solutions.
The ability to implement projects that deliver world class CRM solutions requires a cohesive team effort, a range of skills, and above all, the experience of having done it before. Our strength is gained through working in partnership with client teams, bringing expertise in:
- Design and implementation of CRM and CTI systems to support business processes
- Customisation of solutions
- Integration of existing information sources and back-office applications
- Systems implementation and ongoing support
- Project management
Central's people are characterised by their market-leading expertise in these areas, coupled with years of 'real world' experience. We bring not only knowledge of the technologies, but also a background of cross-industry solutions. It is through this experience that we provide an extra dimension: we help our clients identify and exploit the potential of new opportunities, together with an assurance that advice is grounded in practical experience rather than just theory.
