WHY MICROSOFT CRM
Microsoft Dynamics CRM has been designed specifically for mid-market companies or departmental use and provides a cost effective solution to help develop and manage more profitable customer relationships.
Microsoft Dynamics CRM solution is now available from Central Telecom, market leaders in the field of Customer Interaction solutions and a Microsoft Gold Certified Partner.
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Features of Microsoft Dynamics CRM
The Microsoft Dynamics CRM solution has been designed to meet an individual organisation's specific business needs. It provides the right information at the right time, freeing staff from time intensive processes and empowering employees to make more informed and dynamic business decisions.
Thanks to its integrated sales and service modules, information can be shared across the entire organisation, increasing sales productivity and providing superior customer service.
An easy-to-use, flexible and integrated solution, Microsoft CRM makes it easy for organisations to customize, integrate and maintain their solution efficiently - and cost effectively.
Business Benefits of Microsoft Dynamics CRM
Microsoft Dynamics CRM operates on three levels: sales, service and organisational.
Sales
Microsoft CRM is accessible both from the familiar Microsoft Outlook environment and the web, on or offline. This enables both internal and field-based sales staff to access accurate customer and product information - as and when they need it.
It helps to increase sales revenue and maximise productivity and provides a single system for tracking customer information. This frees sales staff from time-consuming tasks, shortening sales cycles, improving close rates, automating sales processes and increasing the consistency of sales forecasting and pipeline reporting.
It also integrates with Microsoft Office and other Microsoft Dynamics' Solutions.
Service
Microsoft Dynamics CRM enables service teams to track and answer all customer service or support requests from initial contact through to resolution. Full routing and workflow automatically routes cases to the most appropriate representative, thus guaranteeing a consistent customer experience.
The solution also includes a searchable knowledge base, which enables common cases to be resolved quickly and efficiently. Escalation and comprehensives reporting enables performance and trends to be measured and managed.
Organisational
Microsoft Dynamics CRM improves understanding of the customer experience through the generation of a wide range of management information. This enables staff to make informed, proactive business decisions, which will increase sales and improve the management of customer service.
The solution enables staff to analyse current performance and forecast future performance, evaluate trends for leads and opportunities, identify top customers and best selling products and track employee and service performance in order to identify bottle necks and areas for process improvement.
This increased business visibility also helps to maintain consistent businesses processes.
